I asked to speak with the floor manager and casino manager and a floor manager called (Dylan) arrived and the alleged manager of the casino (Stacy) explained in detail what had happened and asked them to check the security cameras so they could see what I was saying was true. But the 2 people who were there just kept watching and making fun of it as if they couldn't do anything for me. But at the time of choosing I chose the 450 free games but for some reason the machine jumped to credit prize and from that moment I called service to help me fix the problem that the machine was failing. I was playing 4 machines that were together with the Sparling Nightlife game until one of the machines gave me the bonus of 450 Free games. Thanks for nothing Sycuan, we are very disappointed in you. Friendly, Caring, none of which they are at all. This review is the only type of justice there is when the top level management doesn't care at all. What is the entire point of security I ask? If you visit here make sure you don't loose a ring or phone or whatever because Sycuan Casino doesn't give a damn about its guests so spend you're money some where else. This is not a safe place to be at or have your belongs at obviously because they really just don't care about their guests and are okay with just hanging up on you like you're nobody they care about. Employee or customer it doesn't matter, it's theft and should not be ignored because of laziness. This is something that would take minimal time and man power to help us locate a 1000 dollar phone that was obviously stolen by someone after charging it. This casino claims to love the people of our city, yah don't expect their help even if you spend thousands there. The lost and found so called supervisor was rude and un helpful and actually hung up on me when I asked for a contact in charge of surveillance and told me he couldn't give me that info. Being it was in or near the lost and found it may have been an un loyal employee who took the phone. All they would have to do is look for someone charging a phone at that specific time at one of the outlets. What are all those cameras for then? Not to protect their high paying customers. We have a specific time and location the phone was plugged into an outlet at the casino yet security and surveillance refuse to review the cameras to help us locate the phone. Our phone was located on the map at or near the lost and found area of the casino yet it isn't in the lost and found. Its tracking ability allows us to see the last location it was charged and turned on to update it then turned off.

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